Ways of Shipping

Place and time of delivery:
Orders concerning deliveries of products only within the territory of the Greek State are accepted. The orders of products that appear in the online store with the indication “Available for shipment” are executed and the products are delivered within seven (7) working days in the areas of Attica, Thessaloniki and Larissa, from the acceptance of each order by the COMPANY, within a working eight-hour period (9:00am – 5:00pm) except Saturday, Sunday and holidays. If the deadline expires on a non-working day, it shall be extended until the next working day. The delivery of products marked “Available for shipment” in areas not belonging to the aforementioned areas, except for the exceptions mentioned below, shall again be made within seven (7) working days from the acceptance of the order by the COMPANY. By way of exception, in cases where products are sent to remote or inaccessible areas (remote or island areas), delivery can be made even after this period, depending on the existing means of transport, difficulty, distance, etc. Products marked “Available – Special Order” which are put on sale only through the online store are delivered within seven (7) working days from the acceptance of the order.

The times of the itineraries of each shipment are determined unilaterally by the COMPANY.

Orders that include products on order from suppliers (marked “Expected Soon / On Order”) are shipped after all products have been collected at the company’s central warehouses. Partial shipment of individual products of an order is not excluded if they are received at different times by suppliers or if they come from different storage areas of the COMPANY.

The above deadlines in case of events of force majeure outside the control and influence of the COMPANY, such as earthquakes, extreme weather events, pandemics (indicatively COVID 19 etc.), stoppages, riots, decisions of competent authorities that restrict the activity of the entities and services involved in the execution of orders and sales, delays of suppliers in deliveries etc. are likely to be extended for a reasonable period of time due to exceptional circumstances. The COMPANY will make every effort to serve you better, but is not responsible for delays or temporary inability to fulfill its obligations due to the above reasons.

Order Delivery Method – Charges for Deliveries-Deliveries in areas within the distribution network of the COMPANY – Obligations:

Following the order, products and services are sent to the address and the recipient that the customer has indicated when submitting the order, which has been accepted by the COMPANY. The COMPANY freely chooses the means of shipment. The shipment of the sold goods is charged to the customer based on the total volume of the deliverables.

Deliveries in other areas of the territory:
In case the customer specifies in the order to be forwarded, a place of delivery outside the areas mentioned in the previous paragraph (i.e. outside the urban complexes of Athens, Thessaloniki and Larissa), then the COMPANY is entitled to assign the transport of products to a cooperating transport company, charging the customer based on the total volume of deliveries. In any case of delivery of goods by a partner transport company and not by the COMPANY’s own means of transport.

• Cash on delivery is excluded as a method of payment of the order and the customer must choose between the other proposed ways.

• The customer, if he wishes to recycle an old appliance, agrees and is charged the cost of transporting the old appliance from his residence to the Company’s appliance collection facilities for recycling, directly with the carrier and with his own assignment,
• The item is delivered at the street level in front of the entrance of the building where the customer’s residence is located without the obligation to transport it to the next floor and the customer is obliged to pick it up at this place and drive it to its destination with his own means.

The risk of sale in the case of carriage on behalf of the company by a third party carrier is transferred to the buyer at the time of delivery of the goods sold by the carrier. In case of selection and assignment by the customer, the risk is transferred to the customer upon delivery of the goods to the carrier. For the assignment of the transport to a cooperating carrier, the customer will be informed when submitting the order and will be followed by an immediate written agreement (by e-mail) which can be confirmed by telephone if necessary (tel. (+30) 24610 25635, (+30) 6971 895010 and hours Tuesday, Thursday, Friday 09:00-14:00, 17:00-21:00 and Monday, Wednesday, Saturday 09:00-14:00).

Special Rules Concerning Deliveries of Heavy Products:

Especially for deliveries for cabinet-type air conditioners, for solar water heaters and for all appliances weighing more than 100 kg, wherever the delivery is made, i.e. even in Athens, Thessaloniki and Larissa as mentioned above, the delivery of the item is made at the street level of the delivery address stated in the order. If the customer wishes to transport the item to another place, other than the aforementioned, then he/she should choose the floor transport service (which includes, if applicable and depending on the needs, additional personnel for unloading and transport and/or crane service and any other means that will be deemed necessary by the COMPANY) when ordering the item and to bear the relevant cost based on the then current pricing policy. The delivery of the items can be carried out either by the company itself or after consultation between the company and the respective supplier of the item for direct delivery to the address indicated by the customer.

For issues related to the delivery of goods the customer can contact the COMPANY at the customer service department tel. (+30) 24610 25635, (+30) 6971 895010 (opening hours Tuesday, Thursday, Friday 09:00-14:00, 17:00-21:00 and Monday, Wednesday, Saturday 09:00-14:00)

Right to reject an order of products by the COMPANY:
COMPANY shall be entitled to reject and not accept orders in which cumulatively

• The customer defines the place of delivery as an area outside Athens, Thessaloniki and Larissa
• The customer asks to pay the value of the purchase on delivery and
• The order concerns a large mass product/s such as indicatively weighing more than 100 kg.

Instead, it is obliged to accept such an order if the customer accepts an alternative method of payment that the parties agree between them in writing.

Provision of services by the COMPANY only within the limits of the service network – Right to refuse an out-of-network service order:

COMPANY undertakes and performs the sold services within the territorial scope of the Service Provider Network as it is defined by limitation. The provision of the services is agreed upon an order on behalf of the customer which will be accepted by the COMPANY in the above procedure. The COMPANY is entitled to freely reject orders for service contracts if execution is requested in areas not covered by the Service Provider Network e.g.: installation & maintenance of air conditioners, connection of large household appliances etc. In the case of a complex order, products and services, even if not approved for service provision due to the fact that provision is requested in an area outside the Network, the order is otherwise approved and a sale of the products is drawn up, provided there is no other reason for rejecting the order and in the case of the sale of products than those provided for in these terms of use.

General Terms and Conditions for the Supply of Products and Services:

The company reserves the right to modify the ways, terms and prices of delivery at will and without prior notice and is obliged to inform its prospective customers of these changes by revising these terms of use of the e-shop.

Receipt from the shop:

The COMPANY provides the customer with the possibility of receiving the products and services sold through the e-shop, when they are available, from any physical store maintained by the COMPANY with the trademark “PETROLIS” nationwide. In particular, the customer is entitled to select through the e-shop the product/s he/she wishes to receive from a store, as well as the specific store (from the existing list on the website with the network of stores of the COMPANY with the brand “PETROLIS”) from which he/she wishes to receive his/her order, if the item is available for delivery at this store, by paying the price of these products in cash or by credit card charge, upon receipt of the products from the store in question, which he has already selected.

This possibility is provided for same day pickup (if the item is available) and up to 3 working days of the COMPANY’s store with the “PETROLIS” brand. The customer will be able to come to the store of his/her choice, to collect the sold products, after at least half an hour from the submission of his/her order through the e-shop (for example, if the customer places an order at 14:00 pm, he/she will be able to collect it from the store he/she has chosen at least after 14:30 pm).

In case it is determined that a user makes an abusive exercise of this option provided by the COMPANY (e.g. repeated ordering of items through the online store and not receiving them from the store, etc.), the latter may reject and refuse the order of the user in question through the store’s pick-up option. In the event that the customer does not come to the store for the receipt of the sold goods (i.e., receipt of the goods and payment of the price) during the above mentioned period, then the order is automatically cancelled, subject to the condition of the above-mentioned timely fulfillment of the customer’s obligations. The deadline may be extended only for reasons of force majeure, provided that these are notified in due time by the customer and confirmed in writing. In case of cancellation, the COMPANY is not liable for any reason.

Product Available Only In Store:

The COMPANY provides the customer with the possibility to be informed about products that can be found in physical stores that the COMPANY maintains under the “PETROLIS” brand nationwide. It is not possible to commit or place an order through the online store for a product with the specific labeling, which is purely informative in nature. The designation “Available only in store” is not binding as to its accuracy and can only be confirmed by the customer during the visit to the store in question, proceeding there, if he/she wishes, to purchase. The information on the stores where this product is available may vary without prior notice, depending on available stock.

Responsible for the receipt on behalf of the Customer:

The receipt in any case is made by the person named in the order as the recipient with the demonstration of his/her identity card or passport or generally public document suitable for the proof of identity.

Deadline for fulfillment of the sale – delivery:

The COMPANY is committed to the delivery times of the available products as above, unless there are extraordinary, unforeseen circumstances and force majeure events. In case the products are not immediately available but will be ordered from a supplier or are expected, the COMPANY:

1) After ten (10) days from the acceptance of the order, it will inform the customer about the possible time of delivery or the fact that the supplier has not yet delivered the goods and the time of delivery cannot yet be set.

2) After twenty (20) days from the acceptance of the order, it will come back with a new updated similar message.

If twenty (20) days elapse from the acceptance of the order and the product for reasons beyond the company’s responsibility has not been received by the supplier, the COMPANY will communicate with the customer by any appropriate means (telephone, e-mail, etc.) informing him of the delay. In this case the parties may agree to a further delay in delivery, or the customer shall be entitled to withdraw from the order at no cost to both parties in respect of the delayed items. The rest of the order is executed normally except in the case that the items in the order are related, will be used as a whole and have a tracking character with each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the COMPANY must cancel the entire order.